IP Geolocation FAQs

What is IP Geolocation?: IP Geolocation is the technique of finding approximate physical location of an internet connected device with the help of an IP Address

Which type of information is provided by IP Geolocation?: IP Geolocation provides data such as city, state, country, continent, zip code, time zone and local currency etc.

How accurate is IP Geolocation?: Our database is 99% accurate in country level and around 75% accurate in city level. The accuracy for mobile networks is lower than that of wired networks.

How do you geolocate an IP Address?: We have developed a database of IP Addresses and their location information. We gather this information from various sources including RIRs and our partner ISPs.

Is your database available for download?: Yes. Please check Pricing page for pricing details .

In which format your database is available?: All of our databases are available in plain CSV files which are broken down into multiple relational files so that importing them to SQL databases or reading them directly in different programming languages is simple and straight forward.

How often do you update your data?: Our data is updated multiple times per week.

Do you have any discount for non-profit/educational institutes?: Yes. Please contact our support for that.

Can I cancel my plan any time?: Yes. You can cancel your subscription any time you want and there is no long term commitment. You will not be charged after your plan is cancelled

Which payment methods do you accept?: We accept PayPal and all credit / debit cards. We use Paddle as our payment processor and distribution partner. All of transactions will appear from "Paddle.com Market Limited".

Do you allow commercial use of your free plan if my requests are within the limits of free plan?: No. We don't allow commercial use of our free plan. Free plan is only for development and evaluation purpose. Please upgrade to one of our paid plans for commercial use.

Do you have rate limiting or any threshold on number of requests being made?: We don't have any rate limiting or threshold on our paid plans. However, we do have a daily limit on the number of requests in our Free (Developer) plan, which is 1000 requests per day.

Which plan should I chose if my requirement is volatile over a period of year?: If you are a seasonal business or a business whose requests depend on marketing campaigns, you can either start with smaller plan and rely on our surcharge pricing when you exceed your quota or signup for an annual plan. For annual plans, we don't have monthly limits. Instead we apply annual limits. So if your monthly plan provides you 1 million requests per month, its annual counterpart will provide you 12 million requests per year. Requests remaining for a particular month will be carried over to next month.

Do you store IP addresses your customers query?: No. We don't store any of the IP address you query. We just store the count of requests you make through our API for billing purpose only.

Are you GDPR & CCPA compliant?: Yes, we are compliant with GDPR and the US data protection laws including CCPA (California Consumer Privacy Act of 2018). We have DPA available on request for paid customers. If you need to get any information regarding such compliance or need to sign a DPA, please contact us at support@ipgeolocation.io