What is IP Geolocation?

IP Geolocation is the technique of finding approximate physical location of an internet connected device with the help of an IP Address

Which type of information is provided by IP Geolocation?

IP Geolocation provides data such as city, state, country, continent, zip code, time zone and local currency etc.

How accurate is IP Geolocation?

Our database is 99% accurate in country level and around 75% accurate in city level. The accuracy for mobile networks is lower than that of wired networks.

Which IP Geo database do you use?

We have developed our own database from scratch and we don't use any third party database. Our solution however utilizes various open source projects which helped us in compiling our database as mentioned in our Abous Us page.

Is your database available for download?

Yes. Please contact us at [email protected] for pricing and more details.

How often do you update your data?

Our data is updated multiple times per week.

What is your SLA?

We provide 99.99% uptime SLA on all of our paid plans.

Do you have any discount for non-profit/educational institutes?

Yes. Please contact our support for that.

What are the situations when the use of IP Geolocation is not recommended?

The accuracy of IP Geolocation is very volatile and we approximate it to the center of the city. So it should not be used in products which requires street level accuracy such directions etc. It should be used for content personalization, location based targeting for a particular city / country, digital rights management to restrict the users from a particular region to access contents which are not licensed for that boundary.

Can I cancel my plan any time?

Yes. You can cancel your subscription any time you want and there is no long term commitment. You will not be charged after your plan is cancelled

Which payment methods do you accept?

We accept PayPal, Apple Pay and all credit / debit cards. We use Paddle as our payment processor and distribution partner. All of transactions will appear from "Paddle.com Market Limited".

Do you allow commercial use of your free plan if my requests are within the limits of free plan?

No. We don't allow commercial use of our free plan. Free plan is only for development and evaluation purpose. Please upgrade to one of our paid plans for commercial use.

Do you have rate limiting or any threshold on number of requests being made?

We don't have any rate limiting or threshold on our paid plans. However, we do have a daily limit on the number of requests in our Free (Developer) plan, which is 1000 requests per day.

Which plan should I chose if my requirement is volatile over a period of year?

If you are a seasonal business or a business whose requests depend on marketing campaigns, you can either start with smaller plan and rely on our surcharge pricing when you exceed your quota or signup for an annual plan. For annual plans, we don't have monthly limits. Instead we apply annual limits. So if your monthly plan provides you 1 million requests per month, its annual counterpart will provide you 12 million requests per year. Requests remaining for a particular month will be carried over to next month.

Do you store IP addresses your customers query?

No. We don't store any of the IP address you query. We just store the count of requests you make through our API for billing purpose only.

Are you GDPR compliant?

Yes. We are GDPR compliant and we have DPA available on request for paid EU customers.